Mark to oversee more than 2,800 technicians who serve customers in Central and Northern IL, NW Indiana and SW Michigan…
Bryan Mark has been named vice president of Operations for Comcast’s Greater Chicago Region, which spans Central and Northern Illinois, Northwest Indiana and Southwest Michigan. In his new role, Mark will lead a workforce of more than 2,800 employees, who are responsible for all aspects of field operations, including logistics, construction, installation and repairs, as well as maintenance of Comcast’s 50,000-mile-long cable network spanning the region.
“Operations has a significant impact on the customer experience,” said John Crowley, Comcast’s regional senior vice president. “Under Bryan’s leadership, our operations team will be focused on transforming the customer experience through a number key strategies, including improved on time arrival for appointments.”
Mark’s history with Comcast and earlier experience positioned him for his new role. For the last five years of his 19-year telecommunications-industry career, Mark served as Comcast’s vice president of Field Operations in Chicago’s west and south suburbs, Central Illinois, Northwest Indiana and Southwest Michigan. Before that, he held a wide range of positions in the company, including regional director of Fulfillment, regional director of Operations and director of Technical Operations for the City of Chicago and other parts of the Chicago Region.
Mark serves on the Board of Directors of the Greater Chicago Big Brothers Big Sisters. A native Ohioan, Mark attended The Ohio State University and has completed many executive education courses, including the Comcast Corporate Executive Leadership Forum. He and his family live in Dundee.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.
With nearly 7,000 local employees, Comcast’s Greater Chicago Region (www.comcastgcr.com) serves customers in central and northern Illinois, including the Chicago area, northwest Indiana and southwest Michigan. “Like” Comcast’s Greater Chicago Region on Facebook by visiting Comcast of Illinois, NW Indiana and SW Michigan. “Follow” Comcast’s Greater Chicago Region on Twitter at @ComcastIllinois.