Comcast Activating Free Wireless Hotspots in Kane, Lake and McHenry Counties in Northern Illinois Following Area Storms and Flooding

Thousands of wireless internet hotspots are now available for public use

July 22, 2017 – To alleviate some of the burden from storm-related damage and help residents and emergency personnel stay connected in the wake of recent storms in Kane, Lake and McHenry Counties in Illinois, Comcast is opening up it’s 9,000 XFINITY WiFi hotspots across the area to anyone who needs them – including non-Comcast subscribers – until Friday, July 28.

“Our thoughts are with those impacted by the storms. Communication after a devastating event like this is so important for residents, emergency workers and volunteers,” said John Crowley, Regional Senior Vice President for Comcast in Illinois. “We’re opening up our public WiFi to the general public in the affected areas so they have internet access to stay connected to family and friends and take care of daily tasks, including processing insurance claims, handling important household tasks and accessing other important information and resources.”

Crowley added that Comcast is closely monitoring the situation and coordinating with government agencies and other service providers and that crews are at the ready and in position to make repairs if necessary.

Login information:

• For a map of XFINITY WiFi hotspots, users should visit xfinity.com/wifi.
• Once at a hotspot, the user should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
• XFINITY Internet customers can sign in with their username and password, and will be connected automatically at XFINITY WiFi hotspots in the future.
• Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign-in page to get started.
• Non-customers will be able to renew their complimentary sessions every two hours through July 28.

Comcast service update

•  As a reminder, emergency management procedures in Illinois dictate that power must be restored first and we must receive clearance that it is safe for Comcast crews to begin any restoration work.
• For the vast majority of customers, service should be restored as power comes back on in their homes.
• If you do have electrical power but your XFINITY service has not yet come back on, you may need to restart or reset your devices, including wireless gateways, modems, routers and cable boxes. You can also chat online with an agent or visit xfinity.com/help-and-support.
• The most effective way to get outage updates for your area and information about your Comcast service is to visit xfinity.com/MyAccount, or access the My Account app from any secure, Internet-enabled mobile device.

About Comcast

Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal.  Comcast Cable is one of the nation’s largest video, high-speed internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.  It also provides wireless and security and automation services to residential customers under the XFINITY brand.  NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

With more than 7,000 local employees, Comcast’s Greater Chicago Region serves customers in central and northern Illinois, including the Chicago area, northwest Indiana and southwest Michigan. “Like” Comcast’s Greater Chicago Region on Facebook by visiting @Comcast. “Follow” Comcast’s Greater Chicago Region on Twitter at @ComcastIllinois.