Comcast to Open Xfinity Store in Normal

Example of an interior of an Xfinity Store

New store to open at 303 Veterans Parkway this winter

August 16, 2018 – Comcast today announced plans to open an Xfinity Store in Normal, IL, at 303 Veterans Parkway in The Shoppes at College Hills. The 4,500-square-foot store, which is slated to open this winter, will give visitors hands-on experience with Xfinity’s range of products and services, from cable TV, high-speed Internet and the company’s new mobile phone service, Xfinity Mobile, to its home security and home automation platform, Xfinity Home. Operations from the company’s existing service center at 1202 W. Division Street will be transferred to the new store when it opens.

The store also will feature iPads and other mobile devices visitors can use to explore Xfinity’s mobile apps. Apps range from: Xfinity Stream, which allows customers to watch live TV anywhere at home over WiFi, watch more than 200 live channels outside their homes, stream more than 70,000 On Demand choices on-the-go and download movies and TV shows; and Xfinity WiFi, which allows customers to search for locations of the network’s more than 19 million hotspots across the country and more than 1.7 million in the region; to xFi, which allows high-speed Internet customers to personalize and control their home networks.

“The goal of the new store is to give customers the best possible experience,” said John Crowley, Comcast’s Greater Chicago Region senior vice president. “It will give our employees the ability to demonstrate the latest Xfinity products and services and educate visitors about how to use all of their features. In addition, the store will have comfortable seating areas that will allow visitors to settle in and experience our products and services as though they’re in their own living rooms.”

“The Shoppes at College Hills restaurants, retail shops and services support local residents and visitors from throughout Central Illinois,” said Normal Mayor Chris Koos. “The addition of the Xfinity store will further enhance this dynamic development.”

Along with product and service demos, customers will be able to pay bills, pick up and return equipment and get assistance from trained, knowledgeable sales and service consultants.

The store will have around 15 full- and part-time employees. Store hours will be Mondays through Saturdays from 9 a.m. to 7 p.m. and Sundays from 12 to 5 p.m. For more information about Xfinity products, services and retail stores, call 1-(800)-XFINITY or visit

About Comcast

Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the XFINITY brand. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts.

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With around 6,500 local employees, Comcast’s Greater Chicago Region ( serves customers in central and northern Illinois, including the Chicago area, northwest Indiana and southwest Michigan.

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