How to Stay Connected During Severe Weather

Living in the Midwest, we know how unpredictable winter weather can be. That’s why we want to help you stay connected so you’re ready for whatever Mother Nature throws your way, especially in the event severe weather impacts your electric service.

We work to prepare our systems and teams ahead of a storm so we can best serve our customers when the weather gets rough. This often includes increasing staffing and preparing generators to ensuring our service vehicles are prepared for difficult weather conditions.

Apps to keep you connected

One of the most effective ways customers can prepare for severe weather is by downloading our free Xfinity apps:

• Xfinity My Account: Manage your account, check for outages, report service interruptions and troubleshoot your equipment from any mobile device. You can also access My Account online from your computer. And, make sure your contact information is current in the app, so we can text and email you weather-related updates.
• Xfinity Connect: Xfinity Voice customers can send and receive texts from your home telephone number, listen to your voicemail, access your Comcast.net email and more.
• Xfinity Stream: To ensure you can still watch your favorite shows and movies in the event of a power outage, download the Xfinity Stream app on your mobile devices so you can stream live TV and select On Demand content using your cellular network. Or better yet, download shows and movies in advance so you can access them even without a WiFi or cellular connection. X1 customers can also stream or download DVR content.
• Xfinity WiFi App: With millions of Xfinity WiFi hotspots in our network, the Xfinity WiFi app makes it easy to locate hotspots wherever you are. Customers can also visit the hotspot finder map online.

Please note: If your power goes out, your local utility provider has to restore power before Xfinity technicians can safely start work to restore services. It is possible that power could be restored to your home first, but damage to or loss of power to the Xfinity network serving your neighborhood could continue to affect your services. We are committed to getting you up and running as soon as possible.

Access to WiFi Hotspots

If you’re out and about or stranded because of the storm, there’s likely an Xfinity WiFi hotspot nearby to keep you connected on the go. Comcast owns and operates more than 1.7 million Xfinity WiFi hotspots in the region (and 19 million nationwide), providing fast and free access to the web. Xfinity Internet customers can access Xfinity WiFi hotspots by selecting “xfinitywifi” from the list of available networks on their laptops or mobile devices and entering their Comcast username and password. After signing in for the first time, customers will be automatically connected to the network whenever they are in range of a hotspot. For a list of available hotspots, click here.

Information for Comcast Business customers

Comcast Business customers also have several options to stay connected during the storm. Business customers should use My Account for real-time updates on outages impacting their locations and to enroll in outage text message notifications. For more tips and resources, click here.

We hope everyone stays warm, safe and connected during winter weather events.