New Xfinity Store to focus on the Customer Experience
July 11, 2019 – Comcast today announced plans to open an Xfinity Store in Algonquin, IL, at 2104 South Randall Road in the Algonquin Commons Shopping Center. The nearly 4,200-square-foot store, which is slated to open in early 2020, is designed entirely around the needs of customers, providing them with the opportunity to explore, learn about and interact directly with the latest Xfinity services or get help if they need it.
The store will feature comfortable seating areas and contemporary displays to give visitors hands-on experience with Xfinity’s range of products and services, from the company’s mobile phone service, Xfinity Mobile, high-speed Internet and cable TV, to its home security and automation platform, Xfinity Home. The store also will feature iPads and other mobile devices visitors can use to explore Xfinity’s mobile apps. Apps range from: Xfinity Stream, which allows customers to watch live TV anywhere at home over WiFi, watch more than 200 live channels outside their homes, stream more than 70,000 On Demand choices on-the-go and download movies and TV shows; and Xfinity WiFi, which allows customers to search for locations of the network’s more than 19 million hotspots across the country and more than 1.7 million in the region; to xFi, which allows high-speed Internet customers to personalize and control their home WiFi experience.
“The goal of our stores is to give customers an awesome experience,” said John Crowley, Comcast’s Greater Chicago Region senior vice president. “The stores give our employees the ability to demonstrate the latest Xfinity products and services and educate visitors about how to take advantage of all of their features and benefits.”
“Algonquin is a great location for an Xfinity Store,” said Algonquin Village President John Schmitt. “The store will add to the dynamic retail mix in town and help attract thousands and thousands of Xfinity customers from in and out of town.”
Along with product and service demos, customers will be able to pay bills, pick up and return equipment and get assistance from trained, knowledgeable technology and service consultants. In addition, there will be a dedicated space within the new store where visitors can learn about Comcast Business’ commercial services and discuss their business technology needs with an expert.
The new store, which will have around 15 full- and part-time employees, will be open Mondays through Saturdays from 9 a.m. to 8 p.m. and Sundays from 11 a.m. to 5 p.m. For more information about Xfinity products, services and retail stores, call 1-(800)-XFINITY or visit www.xfinity.com.
Comcast Corporation is a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the Xfinity brand. NBCUniversal is global and operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures, and Universal Parks and Resorts. Sky is one of Europe’s leading media and entertainment companies, connecting customers to a broad range of video content through its pay television services. It also provides communications services, including residential high-speed internet, phone, and wireless services. Sky operates the Sky News broadcast network and sports and entertainment networks, produces original content, and has exclusive content rights. Visit www.comcastcorporation.com for more information.
With more than 6,000 local employees, Comcast’s Greater Chicago Region (https://chicago.comcast.com) serves customers in central and northern Illinois, including the Chicago area, northwest Indiana and southwest Michigan. “Like” Comcast’s Greater Chicago Region on Facebook by visiting @Comcast. “Follow” Comcast’s Greater Chicago Region on Twitter at @ComcastIllinois.