Comcast to Help Customers in Naperville and Woodridge Impacted by the Recent Tornado

Xfinity WiFi van to provide mobile Internet access outside the St. Scholastica School in Woodridge

Statement from Diana Anderson, Vice President of Customer Experience, Comcast Greater Chicago Region

June 22, 2021 – “Our hearts go out to those who were injured or whose homes were damaged by the tornado that struck Naperville and Woodridge. If customers need to relocate temporarily because their homes were damaged, Comcast will work with them to:

  • Place their accounts on hold and not bill them while they work to repair the damage and move back in;
  • Waive late and early termination fees when applicable; and
  • Waive charges for equipment damaged or destroyed during the storm.

“In addition, Comcast will not terminate accounts for a period of time if impacted customers are late making payments and will assist with account transfers if customers need to relocate permanently.”

“To help people impacted by the storms connect to the Internet, Comcast is bringing its Xfinity WiFi van to the St. Scholastica School at 7720 Janes Ave. (north parking lot) in Woodridge starting Tuesday evening, June 22. Service will be available days and evenings until further notice.

“Active customers can use our free tablet and smartphone apps to access their Xfinity services 24/7.  Xfinity Internet customers can access the Internet via the more than 1 million Xfinity WiFi hotspots in Illinois and 20 million in locations across the country. Xfinity TV customers can stream, download and watch live TV content on the go via the Xfinity Stream app.”

For more information, please contact Comcast Customer Care online at or call 1-800-COMCAST (1-800-266-2278).

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