Greater Chicago Region Expansion Updates
We’re extending our reliable, high-speed Xfinity network to more communities in the Greater Chicago Region.
We operate the nation’s largest, fastest, most trusted network. We have a 60-year history of building and operating a state-of-the-art broadband network with 99.9% reliability.
Availability to sign up for services will depend on expansion project completion. Our team will also work closely with homeowners’ associations to keep residents informed.
How We Connect Your Community
#1) NOTIFICATION
Before our teams begin construction, you’ll receive a notification in the form of mail and/or a doorhanger. This will include information on when we will access the utility easement on your property, what to expect during the construction and tips for how to protect your property and pets. We’ll also partner with homeowners’ associations to help communicate with residents.
#2) MARK UTILITIES
Before digging can occur in public utility easements, states law requires the marking of lines. You will notice different color markings and flags around your community. Please do not remove these as to not delay construction. This will help keep our crews and the community safe.
#3) FIBER & COAXIAL INSTALL
Our construction crews take the utmost care and use respect in the communities we serve. In many instances, we will need your support in accessing your front or backyard. We use state-of-the-art equipment to install fiber and coaxial lines with the least amount of disruption. We appreciate your understanding.
#4) RESTORATION
Yes, construction can be messy. And it can take time. But we’re committed to making sure construction areas are restored to the same condition we found it—or better.
#5) FAST AND RELIABILE CONNECTIVITY
Once construction is complete, your home will have access to Xfinity’s full suite of residential services, including Internet, mobile, video and streaming, home security and automation. Businesses will have access to Comcast Business’ full suite of services, including high-speed Internet, Ethernet, Advanced Voice, Comcast Business Mobile and a variety of cloud and other advanced services.
Powerful, reliable internet is coming to your neighborhood. Learn more about our world-class products and services:
Frequently Asked Questions
What is a public utility easement?
Easements give public utility companies access to a property for the purpose of installing, repairing and maintaining equipment. This includes overhead and underground electric lines, telephone and television lines, water, sewer and cable lines. These easements give utility companies the ability to run straight lines through neighborhoods rather than around individual parcels of land.
Learn more on how Comcast accesses public utility easements to connect communities in the video below.
Why is there spray paint and flags in the neighborhood or my yard?
Before construction begins, you’ll likely see crews marking the ground with flags and/or paint. This critical activity helps our business partners identify what is buried. Please do not remove these flags or markings as they are very important in making sure construction is able to be completed as quickly and as safely as possible.
What can I do during the construction process?
• Watch for the notifications.
• If access is needed to your backyard, please make sure your pets are safe and secure during the time period provided by Comcast.
• Be patient. We’re working to complete the project as quickly and safely as possible.
• Be aware of crews. All construction workers will wear a safety vest and badge identifying themselves as a Comcast employee or an authorized Comcast contractor.
Examples of notifications you may receive:
Doorhangers
Flier (front and back)
What type of equipment or trucks should I expect to see in my community throughout this process?
Residents may notice large trucks and trailers carrying directional drilling machines, backhoes and water. There may also be medium to large aerial lift vehicles to place and perform aerial splicing.
What does a construction site look like?
The image below provides a high-level overview of what a typical construction site looks like from a bird’s eye view.
Why is there a telecom pedestal (green box) in my yard?
To bring the Xfinity network to your community, our team needs to place above-ground connection points that link to underground fiber lines. These connection points are called pedestals and are generally light green plastic housings that enclose and secure the network connections. Their above-ground design and placement provides a more secure connection space and are much easier and faster to service in the event of a network issue or outage.
Our business partners work in collaboration with Comcast Design to minimize the number of pedestals in each neighborhood and place them in the least obtrusive locations.
What does the restoration process look like?
Once work is complete in an area, restoration work will begin to make sure the area is restored to the same condition we found it—or better.
When will I be notified that Xfinity services will be available to me?
Our team will notify potential customers of anticipated service dates as soon as construction begins. We will also partner with homeowners’ associations to communicate to residents. Look for our Xfinity team in your neighborhood with information on how to sign up for services.