Comcast to Open Xfinity Store in Chicago’s West Loop Neighborhood

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Visitors to get hands-on demos of XFINITY’s innovative TV, High-Speed Internet and Voice services, as well as XFINITY Home, Comcast’s home security and automation platform

August 16, 2017 – Comcast today announced plans to open an XFINITY Store in Chicago’s West Loop neighborhood at 30 S. Halsted St.  Slated to open by the end of 2017, the new 5,400-square-foot store will give visitors hands-on experience with XFINITY’s range of products and services, from cable TV, high-speed Internet and the company’s new mobile phone service, XFINITY Mobile, to its home security and home automation platform, XFINITY Home.

The store also will feature iPads and other mobile devices visitors can use to explore XFINITY’s Android and iOS apps.  Apps range from: XFINITY Stream, which allows customers to watch live TV anywhere at home over WiFi, watch up to 200 live channels outside their homes, stream up to 40,000 On Demand choices on-the-go and download movies and TV shows; and XFINITY WiFi, which allows customers to search for locations of the network’s 18 million hotspots across the country and more than 1.6 million in the region; to xFi, which allows high-speed Internet customers to personalize and control their home networks.

“This store will be all about the customer experience.  It will give our employees the ability to demonstrate our XFINITY products and services and educate customers about all their features and benefits,” said John Crowley, Comcast’s Greater Chicago Region senior vice president.  “In addition, we’re making the store really inviting – visitors can sit on comfortable couches and experience our products and services as though they’re at home.”

Along with product and service demos, customers will be able to pay bills, pick up and return equipment and get assistance from trained, knowledgeable sales and service consultants.

“The XFINITY Store is coming to the West Loop at the most exciting time in the neighborhood’s history.  One of the hottest neighborhoods in the country, the West Loop is experiencing a retail, restaurant, entertainment, hotel, residential and office development boom,” said Chicago 27th Ward Alderman Walter Burnett, Jr. “We’re thrilled to see Comcast come to the area, which is bursting with tech firms and tech employees who can relate to XFINITY products and services.”

The XFINITY Store will have around 20 full- and part-time employees.  Store hours will be Mondays through Saturdays from 9 a.m. to 7 p.m. and Sundays from 12 to 5 p.m.

New store part of a series of investments in the City of Chicago

The West Loop store is another in a series of investments Comcast is making in Chicago.  Comcast is in the process of a major multi-year network and fiber extension in and around the Loop, including the West Loop.  This is on top of recent network and fiber extensions in several Chicago neighborhoods, ranging from Hyde Park and Englewood to Back of the Yards, the Peterson Pulaski Industrial corridor and other locations.

In addition, Comcast has placed clusters of WiFi hotspots in locations in Hyde Park, Pullman, around Goose Island, along The 606 and adjacent to DePaul and Loyola Universities.  The company also recently made gigabit Internet service available to all homes and businesses in its service area using its existing network infrastructure.  This allows Comcast to bring 1 Gbps Internet speeds to residences and businesses without the need for construction.  Comcast offers businesses speeds up to 100 Gbps via fiber.

With the addition of the West Loop Store, Comcast will have more than 1,600 employees in the City of Chicago.

For more information about XFINITY products, services and retail stores, call 1-(800)-XFINITY or visit  For more information about Comcast’s community, technology infrastructure and economic development activities in the Chicago area, click here.

About Comcast Cable

Comcast Cable is one of the nation’s largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings.  Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company.  Visit for more information.

With nearly 7,000 local employees, Comcast’s Greater Chicago Region ( serves customers in central and northern Illinois, including the Chicago area, Northwest Indiana and Southwest Michigan.  “Like” Comcast’s Greater Chicago Region on Facebook by visiting Comcast.  “Follow” Comcast’s Greater Chicago Region on Twitter at @ComcastILLINOIS.


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